Service delivery

Last updated 2026-10-02

GroundedReply is a digital service. Nothing physical is ever shipped; this page describes how results are delivered instead.

1. Nature of the service

GroundedReply drafts client email replies citing the client's own QuickBooks/Xero ledger line and the firm's written procedure, for the firm to read, edit and send. There are no physical goods, packaging or postage involved at any point.

2. What you receive, and how

Results are delivered two ways, both digital:

• Dashboard: signed-in results appear in your account as soon as they're ready, with a download link for each output.
• API: if you use the API, a firm's own inbox or practice-management tool submits a client question with the procedure and ledger text, and polls for the cited draft reply.

A result is delivered only after the second-model review has run. If it could not run, nothing is delivered and the credits are returned to your balance.

Outputs produced: Drafted client email reply with inline citations to the ledger line and procedure sentence; Escalation holding reply for excluded topics (never a substantive answer); 'Not tax advice; read before sending' notice on every draft.

3. Turnaround time

Results are produced automatically; turnaround depends on document size and model availability. There is no fixed delivery window, but every job's status and stage are visible in your dashboard, and we notify you as this product describes: Job finished email: the reply draft is ready, with the number of items to check.

4. Access to results

Results stay available for download for as long as we retain the underlying job's files — see retention in our privacy policy. Each dashboard row shows exactly how long its files will be kept.

5. API access

Programmatic access uses an API key you generate in the dashboard. There is no separate "shipping" step for API results: the same job record and download URLs are available through GET requests once the job finishes.

6. Account and access

You need a GroundedReply account (email + password, or a supported social sign-in) to submit work and receive results. No shipping address is collected or required.

7. Contact details