Service delivery

Last updated 2026-09-28

GroundedReply is a digital service. Nothing physical is ever shipped; this page describes how results are delivered instead.

1. Nature of the service

GroundedReply drafts client email replies citing the client's own QuickBooks/Xero ledger line and the firm's written procedure, for one-click owner approval. There are no physical goods, packaging or postage involved at any point.

2. What you receive, and how

Results are delivered two ways, both digital:

• Dashboard: signed-in results appear in your account as soon as they're ready, with a download link for each output.
• API: if you use the API, a firm's own inbox or practice-management tool submits a client question with the procedure and ledger text, and polls for the cited draft reply.

Outputs produced: Drafted client email reply with inline citations to the ledger line and procedure sentence; Escalation holding reply for excluded topics (never a substantive answer); 'Not tax advice, firm reviews and approves every reply' notice on every draft.

3. Turnaround time

Turnaround depends on your own review process. The firm's own reviewer verifies the two named cited sources and clicks approve before any reply is sent. There is no fixed delivery window because review time varies with queue and complexity, but every job's status is visible in your dashboard, and we notify you as this product describes: Job finished email with the drafted reply and its citations.

4. Access to results

Results stay available for download for as long as we retain the underlying job's files — see retention in our privacy policy. Each dashboard row shows exactly how long its files will be kept.

5. API access

Programmatic access uses an API key you generate in the dashboard. There is no separate "shipping" step for API results: the same job record and download URLs are available through GET requests once the job finishes.

6. Account and access

You need a GroundedReply account (email + password, or a supported social sign-in) to submit work and receive results. No shipping address is collected or required.

7. Contact details